Shipping Information

Shipping Information

At Pure+Vida, we are proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is on its way to your chosen address. During peak times and holidays, our processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time of your package is based on the overall transit time after your order has been dispatched to the carrier. This will vary depending on your location. Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped internationally, unexpected customs delays may occur, which could increase the overall delivery time frame beyond what is estimated above.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. If our system detects any address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at support@pureandvida.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this time.

Delayed Delivery

At Pure+Vida, we understand that receiving your order promptly is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances beyond our control.

For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will work with the courier to ensure that your package is delivered as soon as possible.

Additionally, unforeseen circumstances such as product availability issues, address verification problems, or payment processing delays may affect the processing or shipment of your order. We will notify you as soon as possible if we encounter any issues that may cause a delay.

Please note that Pure+Vida is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance needed to resolve any issues.

Lost or Stolen Packages

We understand that it can be frustrating to experience lost or stolen packages during the shipping process. Once we hand over the package to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at support@pureandvida.com, and we will do our best to assist you.

We recommend that you contact the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information from you. We will also contact the courier company on your behalf to follow up on the claim and provide updates.

Please note that Pure+Vida is not responsible for lost or stolen packages during the shipping process, and these situations fall outside of our refund policy. However, we will do everything we can to assist in resolving the issue. Depending on the situation, we may offer a replacement if the package is not found or delivered.

In some cases, the courier company may locate the package and deliver it to you. If the package is not found, we recommend filing a police report.

Shipping Policy Changes

Pure+Vida reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use Pure+Vida products, customers indicate their acceptance of this Shipping Policy, including any modifications that may be made.

We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.